Protect your rating
Hearing about issues privately means you can follow up before a customer feels the only option is a public review.
Testimo feature
Private Feedback Capture
Hear about issues directly, fast and privately.
When a customer completes their flow, they can send private feedback directly to your inbox alongside their public Google review. You hear about issues fast without missing out on genuine public feedback.
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Why it works
Fix problems directly
You get an alert the moment private feedback comes in. Call the customer, offer a solution, and turn a difficult experience into a loyal one.
Fully transparent
Every customer is offered a Google review link. Private feedback is an additional channel, not a replacement for public reviews.
Google policy compliant
Testimo sends the same review link to every customer. Private feedback is optional and runs in parallel with their public review option.
How it works
Step 01
Customer receives their review request
After every job, your customer receives a review request via SMS or email.
Step 02
They leave a Google review
Every customer receives a link to leave their honest review on Google regardless of their experience.
Step 03
Private feedback captured in parallel
Customers can also send you private feedback directly so you can follow up fast.
What this looks like for your business
A customer isn't happy with the result. They leave a Google review and send private feedback in parallel. You call them, address the issue, and follow up directly.
You get an alert the moment private feedback comes in. You reach out quickly, resolve the issue, and turn a difficult experience into a loyal customer.
Questions about Private Feedback Capture
No. Testimo sends every customer a Google review link regardless of their rating. Private feedback is a separate, optional channel customers can use alongside their public review. Every customer always has the option to leave a public Google review.