Product updates

What's new in Testimo

We ship fast. Here's everything that's changed.

  1. New

    Use Testimo with Grok

    • Connect your Testimo account to Grok and access your review statistics, recent customer feedback and customer records through conversation. You can also initiate review requests through Testimo.
    • Testimo now supports a working MCP connection to Grok. Connect your own Testimo account through Grok's custom connector to explore your review data and initiate review requests without leaving the conversation.
    • The Job-to-Review Assistant is designed for Australian service businesses, including tradies, cleaners, landscapers, electricians and plumbers.
    • Your Testimo account remains the source of your customer data and review-request workflow. Review requests are real emails or SMS messages, so you should confirm the recipient and sending method before sending.
    • The Job-to-Review Assistant is published. You connect your own Testimo account. The bot does not include the creator's connection. The Testimo connector's marketplace submission is still under review.

    Try the Job-to-Review Assistant →Grok integration guide →

  2. New

    Testimo + ChatGPT

    • You can now connect Testimo to ChatGPT and manage your reviews and review requests through conversation.
    • Connect your existing Testimo account and ask ChatGPT about your review performance, see your latest customer reviews, view recent customers, and send review requests by email or SMS. It's another simple way to get things done in Testimo. Just ask.
    • Check your Testimo review performance.
    • See your latest reviews and feedback.
    • View recent customers.
    • Send a review request by email or SMS.
    • Example: you ask “How are my reviews performing?” ChatGPT replies that your Testimo account has an average rating of 4.8 across your recent reviews. This is an illustration, not real customer data.
    • You can also ask ChatGPT to send a review request when you need to follow up with a customer. Sending a request sends a real email or SMS.

    Connect Testimo to ChatGPT →

  3. New

    Case Study Block

    • New Flow Block that collects project details at review time, up to 8 custom questions
    • Distinct from the Case Study Generator, which composes the story after the fact
    • Answers land on the customer profile as a structured project record
  4. New

    BCC review capture

    • BCC a unique Testimo address on invoices and job emails to auto-capture customers
    • No CRM or booking integration required
    • Send a review request without retyping contact details
  5. New

    Reward redemption codes

    • Every reward generates a unique code so offers cannot be reused
    • Staff can verify and redeem codes in the dashboard
  6. Improved

    Wall of Love layout options

    • Public review wall now supports grid, masonry, and carousel layouts
  7. Improved

    Customer Flow settings redesign

    • Settings rebuilt with live previews of each block as you configure them
    • Brand colour theming so the customer-facing flow matches your business
  8. Improved

    Billing page redesign

    • Clearer plan, usage, and invoice view
  9. New

    In-app AI support chat

    • Ask questions about Testimo from inside the app
  10. Fixed

    Google review flow continue step

    • Customers who leave to post on Google are no longer silently skipped ahead while away
    • They now tap continue when they return, so the rest of the flow starts when they are ready
  11. New

    Customer Flow Engine

    • Configurable post-service flow, every customer interaction is now a multi-step experience
    • Six optional Flow Blocks: Referral, Photo Upload, Testimonial, Mailing List, Reward, Custom Question
    • Each block creates a Customer Asset the business can act on immediately
    • Settings → Customer Flow to toggle blocks on or off
    • Value exchange built in, every block tells the customer why it's worth their time
  12. New

    Asset composition, turn customer proof into marketing content

    • Social post generator, combine customer photo and review into a branded social media graphic
    • Trust card, testimonial and photo combined into a website-ready image
    • Website trust section, review and testimonial as a copy-paste HTML snippet
    • Case study generator, AI writes a complete case study from review, testimonial, and photo
    • Project portfolio, public portfolio page built from verified customer photos
    • Testimonial widget, embeddable testimonials for any website
  13. New

    Customer profiles and activity

    • Full customer profile with asset timeline, every interaction in chronological order
    • Assets collected summary, reviews, photos, testimonials, referrals per customer
    • Activity tab showing all collected assets with immediate action buttons
    • Contacts redesigned as a table view with search and filtering
  14. New

    Outreach, email your contacts

    • Send targeted emails to all contacts or mailing list opt-ins
    • AI-generated outreach, describe what you want to say, Claude writes it
    • Personalised with each customer's first name
    • Unsubscribe management built in, fully compliant
  15. New

    Monthly review highlights

    • Top 3 reviews from each month selected and emailed
    • Emailed to business owner on the 1st of every month
    • Generate a branded social post from your monthly highlights
  16. New

    MCP and REST API

    • Connect Testimo to Claude via MCP, ask your AI to send review requests, check stats, and read feedback
    • Full REST API at /api/v1/ with API key management
    • OAuth 2.0 with PKCE, connect Claude in under 2 minutes
  17. New

    Yearly billing and plan limits

    • Annual plan at $500 AUD/year, save $88 vs monthly
    • Plan usage dashboard showing SMS usage and limits
    • 150 SMS per month included on all plans
  18. New

    Email sequences

    • Trial start welcome email
    • Day 3 nudge if no request sent yet
    • Day 7 nudge with product overview
    • Post-trial confirmation email
    • Consistent email design across all Testimo emails
  19. New

    SMS and Email sending live

    • SMS review requests now live for all Australian mobile numbers
    • Email review requests available on all plans
    • Custom message templates for both SMS and email
    • Bulk CSV import for contacts
  20. New

    Private feedback channel

    • Private feedback channel, customers can send feedback directly to you alongside their public review
    • Instant notification when private feedback comes in
    • Optional private feedback alongside every customer's Google review link
  21. New

    Employee leaderboard

    • Individual employee profiles with unique review links
    • Performance leaderboard showing reviews per team member
    • Employee QR codes for field-based workers
  22. New

    AI reply suggestions

    • AI-generated reply suggestions for every incoming review
    • Tone follows the star rating
    • Copy the draft and paste it into Google Business Profile. Testimo does not have GBP write access
  23. New

    QR code generator

    • Print-ready QR codes linked to Google review page
    • High resolution PNG download
    • Works for multiple locations
  24. New

    Review widget and rich snippets

    • Embeddable review widget for any website
    • Automatic schema markup for rich snippets in Google search
    • Customisable widget layout

Want to shape what we build next?

We're early stage and genuinely listen to feature requests. Email hello@testimo.com.au or use the chat widget. See the roadmap for what we're heading toward.

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